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Contact Information
We’re here to help with any enquiries regarding orders, products, wholesale requests or general support.
You can reach Emper directly using the details below.
Company Details
Emper Perfumes Ltd
Company number: 15072715
Registered office address:
Swan Lane Mill, Higher Swan Lane, Bolton, England, BL3 3AQ
Customer Support Email
For all customer enquiries, product questions, order issues or returns:
We aim to respond within 1–2 working days.
Business & Wholesale Enquiries
For wholesale, distribution or partnership opportunities:
(Handled by the same inbox but prioritised internally.)
Operating Hours
Our support team is available:
Monday – Friday
10:00 – 17:00 (UK time)
Closed on weekends and public holidays.
Response Times
We strive to reply within:
• 1 working day for general enquiries
• 1–2 working days for order-related support
• Same working day for critical issues (where feasible)
During peak periods (Black Friday, Christmas, Eid, seasonal launches), response times may vary.
Returns & Refunds
If contacting us about a return, refund or faulty item, please include:
• Order number
• Full name
• Photos (if applicable)
• Clear description of the issue
This allows us to resolve your enquiry efficiently.
Postal Correspondence
Please do not send returns to the registered office.
Return instructions are provided via email after approval.
Social Media (optional section, editable)
If you’d like to stay updated with new releases or brand announcements:
• Instagram: @emperperfumesuk
• TikTok: @emper.co.uk
(Replace handles when ready)
Emergency Contact
We do not offer live phone support at this time, but urgent matters may be escalated via email.