Terms of Service

Welcome to emper.co.uk. These Terms of Service govern your use of our website and your purchase of products from Emper Perfumes Ltd.

By accessing this website or placing an order, you agree to be bound by these Terms. If you do not agree, you must stop using the site.

1. Company Information

This website is operated by:

Emper Perfumes Ltd
Company number: 15072715
Registered office:
Swan Lane Mill, Higher Swan Lane, Bolton, England, BL3 3AQ
Email: contact@emper.co.uk

Throughout these Terms, “we”, “us”, and “our” refer to Emper Perfumes Ltd.

2. Use of the Website

You agree to use this website only for lawful purposes. You must not:

• Interfere with the site’s operation
• Attempt unauthorised access to data or servers
• Copy or misuse content
• Use the site to conduct fraud or breach security

We reserve the right to suspend access where misuse is detected.

3. Eligibility

To purchase from us you must:

• Be at least 18 years old
• Provide accurate and complete information
• Be legally capable of entering into a binding contract

We reserve the right to refuse service or cancel orders at our discretion.

4. Product Information

We take care to ensure product descriptions, images and details are accurate. However:

• Colours, packaging and minor details may vary
• Sizes and measurements are approximate
• Stock levels may change without notice

We are not liable for slight variations that do not materially affect product performance.

5. Pricing and Payments

All prices are displayed in GBP.

We reserve the right to modify prices at any time, except for orders already placed.

Payment Methods

We accept major debit/credit cards and other payment options shown at checkout.

Payments are processed securely by third-party payment processors.
We do not store your full card details.

Fraud Prevention

Orders may be subject to additional verification.
We may cancel any order suspected of fraudulent activity.

6. Order Acceptance

Placing an order constitutes an offer to purchase.
An order is only confirmed when:

• Payment is authorised
• We send an order confirmation email
• The order is dispatched

We may refuse or cancel orders including but not limited to:

• Stock unavailability
• Payment issues
• Incorrect pricing
• Suspicion of fraud
• Delivery address problems

Refunds will be issued for cancelled orders.

7. Shipping & Delivery

All delivery terms are detailed in our Shipping Policy.

By placing an order, you acknowledge:

• Delivery timeframes are estimates, not guarantees
• Courier delays are outside our control
• You must provide accurate delivery details
• Failed delivery due to incorrect details may incur additional charges

Ownership of goods passes to you once delivered to the specified address.

8. Returns & Refunds

Our full Returns & Refunds Policy applies to all purchases.

Key points:
• Unopened, unused items may be returned within 14 days
• Opened perfumes cannot be returned unless faulty
• Faulty or incorrect items must be reported within 48 hours
• Refunds are issued only after item inspection
• Return postage for unwanted items is the customer’s responsibility

Refer to the full Returns & Refunds Policy for detailed information.

9. Promotions, Discount Codes & Offers

We may offer promotions or discount codes subject to:

• Specific conditions listed with the offer
• Expiry dates
• Usage limits

We reserve the right to withdraw or modify promotional offers at any time.

Discounts cannot be combined unless explicitly stated.

10. Customer Accounts

If you create an account, you must:

• Keep login details confidential
• Ensure account information is accurate
• Notify us of any suspicion of unauthorised access

We may suspend or close accounts that violate these Terms.

11. Intellectual Property

All content on this website—including images, text, design, logos, graphics, and digital assets—is owned or licensed by Emper Perfumes Ltd.

You must not:
• Copy
• Reproduce
• Modify
• Distribute
• Use commercially

… any content without our written permission.

Unauthorised use may result in legal action.

12. Prohibited Activities

You must not use this website for:

• Illegal purposes
• Uploading malicious software
• Harming or attempting to harm the website
• Harassment or abusive behaviour
• Interfering with security, servers or networks

We may terminate access immediately for violations.

13. Liability

To the fullest extent permitted by UK law:

• We are not liable for indirect, incidental or consequential losses
• We are not responsible for courier delays, missed deliveries, or your incorrect address entries
• Our total liability for any claim is limited to the amount you paid for the product

Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any rights you have under UK consumer law

Your statutory rights remain unaffected.

14. Third-Party Links

This website may contain links to third-party sites.

We are not responsible for:
• Their content
• Their privacy practices
• Any transactions you make with them

Use third-party websites at your own risk.

15. Data Protection

Your use of the website is also governed by our Privacy Policy and Cookie Policy, which explain:

• What personal data we collect
• How we use it
• Your rights under UK GDPR
• How to manage cookies

16. Termination

We reserve the right to:

• Suspend your access
• Cancel your orders
• Terminate your account

… at our discretion if you breach these Terms.

You may close your account at any time by contacting us.

17. Events Outside Our Control

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Strikes
• Supply chain disruption
• Courier failures
• System outages
• Pandemics
• Acts of government

We will take reasonable steps to minimise delay.

18. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be resolved exclusively in the courts of England and Wales.

19. Changes to These Terms

We may update these Terms periodically.

Changes become effective immediately when posted on this page.

By continuing to use the website, you accept the updated Terms.

20. Contact Information

For questions regarding these Terms, contact us at:

contact@emper.co.uk